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Terms and Conditions

Terms and Conditions

Effective Date: March 21, 2025


Welcome to Mellow Suds, LLC ("we," "our," or "us"). By accessing or using our website, https://mellowsuds.com, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read them carefully.


1. Acceptance of Terms

By using the Site, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to use this Site and place orders. By using this Site, you represent and warrant that you meet this age requirement.

3. Account Registration

To place orders, you may need to create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

4. Products and Pricing

  • We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct any errors without prior notice.
  • Prices are subject to change without notice.
  •  We reserve the right to limit quantities and discontinue products at any time.

5. Orders and Payment

  • Orders are subject to acceptance and availability.
  • Payment must be made through the provided payment methods at checkout.
  • By submitting your order, you authorize us to charge your payment method for the total amount of the order.

6. Shipping and Delivery

  • We will make reasonable efforts to deliver your order within the estimated timeframe but are not responsible for delays due to unforeseen circumstances.
  • Shipping costs and estimated delivery times will be provided at checkout.

7. Returns and Refunds

Please refer to our Return Policy (https://mellowsuds.com) for detailed information on returns, exchanges, and refunds.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Mellow Suds, LLC or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

9. User Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Post or transmit harmful, offensive, or inappropriate content
  • Disrupt or interfere with the Site’s operation
  • Attempt to access unauthorized areas of the Site

10. Limitation of Liability

To the fullest extent permitted by law, Mellow Suds, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased.

11. Disclaimer of Warranties

The Site and its products are provided "as is" and "as available," without any warranties of any kind, either express or implied.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the revised Terms.

14. Termination

We may suspend or terminate your account and access to the Site at our discretion, without notice, for violation of these Terms or any applicable laws.

15. Contact Information

For any questions about these Terms, please contact us at:
Mellow Suds, LLC
10120 Two Notch Road

Suite 2, #358 

Columbia, SC 29223
MellowSudsSoap@gmail.com

Return and Refund Policy

  • Due to the hygienic nature of our products, we cannot accept physical returns or exchanges.  
     
  • If you placed your order online at www.mellowsuds.com, please inspect your order upon reception and contact us at MellowSudsSoap@gmail.com within 30 days if the item is defective, damaged or if you receive the wrong item. We will do our best to assist in a resolution to your issue!
     
  • Photos of the package and damaged product are required - Please be sure to include those when contacting our team for a faster resolution.
     
  • If the package has been delivered to the correct address, but the package is stolen from the delivery location, Mellow Suds, LLC is not responsible for replacing or refunding this package.
     
  • If you paid a shipping charge on your original order, shipping charges are not refundable. 


  • Please ensure that you are double-checking that all shipping information (address, unit, zip code etc.) is correct before completing checkout – no alterations can be made once an order is placed.


  • Mellow Suds, LLC is not responsible for items delivered to an incorrect address due to guest or an autofill error, a refund or replacement will not be issued.

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